Good Omens Limited

Hey fashion babes! We’ve rounded up the questions we get hit with most—no more endless scrolling for answers. Whether you’re stressing about sizing, stuck on order updates, or curious about shipping, we’ve got straight-up, easy-to-digest deets just for you.

Q1: How do I check my order status?

Total breeze! Once your order ships, we’ll blast a tracking number to the email you used to sign up—no spam, just the good stuff. Click the link in that email, or plug the number into our “Track Order” page on www.axxralr.com to see where your dress is. Haven’t gotten it yet? Hang tight for 1-3 business days—our team’s packing your new fave as fast as we can!

Q2: The dress I want is out of stock—will it come back?

Popular styles vanish fast—we get it, they’re too good! If a dress says “Out of Stock,” hit the “Notify Me” button on its product page. We’ll ping your email the second it’s back in stock. No notify button? Shoot us an email at [email protected]—we’ll tell you if it’s making a comeback, or hook you up with similar vibe-filled alternatives.

Q3: How do I pick the right size?

We’ve got your back with a detailed size chart on EVERY product page—look for the “Size Guide” button (it’s hard to miss!). It breaks down bust, waist, and hip measurements for every size (XS to XL) so you can match your stats perfectly. Stuck between two sizes? Email us your measurements—our style squad lives for helping babes find that “it fits like a glove” feeling.

Q4: What payment methods do you accept?

We take all the payment methods you already use and love: Visa, Mastercard, PayPal, and Apple Pay. Your payment info? 100% locked down. We never store full card details—our trusted payment partners handle that with top-tier encryption. Pro tip: We don’t do cash on delivery, but all other options are smooth sailing!

Q5: Can I cancel or change my order after checkout?

Act fast—we process orders in 1-3 business days! If you need to cancel or tweak your address/size, fire an email to [email protected] within 24 hours of ordering. If your package is already on its way, we can’t hit pause, but you can start a return once it arrives (peep Q7 for all the details on that).

Q6: Do you offer free shipping?

We keep our shipping rates fair and square, but free shipping isn’t on the menu just yet! The exact cost depends on where you live, how heavy your order is, and how fast you want your dress. Don’t worry—you’ll see the full shipping cost before you hit “pay,” so no icky surprises. We work with solid couriers to get your dress to you ASAP, though!

Q7: How do I start a return?

No stress, no fuss! You’ve got 14 days from delivery to send a dress back. Just shoot an email to [email protected] with your order number and why it’s not working (we’re curious, not judgy!). We’ll send over our return address—UNIT 89, 3/F, YAU LEE CENTRE, HOI YUEN ROAD NO.45, KWUN TONG KL—and super simple steps. Pack the dress (tags on, unworn, no stains!), ship it off, and we’ll process your refund the second we get it.

Q8: Is my personal info safe with you?

100%—we’d never mess with your trust! We only collect what we actually need (like your address to ship your dress) and we never sell your info to random third parties. Sensitive stuff like payment details gets locked down with encryption, and our team’s trained to keep your deets under wraps. Want all the nitty-gritty? Check out our full Privacy Policy!

Q9: Can I get a custom-made dress?

We wish we could make your dream dress from scratch, but custom pieces aren’t part of our vibe right now. All our styles are ready-to-wear—picked for their killer fit and on-trend energy. That said, if you’ve got a style idea that’s too good to ignore, email us! We love hearing what our babes want, and your idea might just end up in our next collection.

Q10: How long will my refund take?

Once we get your return and give it a quick check (2-3 business days after it arrives), we’ll process your refund immediately. It takes 3-7 business days to show up in your original payment method—blame the banks, not us! We’ll shoot you an email the second it’s on its way, so you’re never in the dark.

Still have questions?

We’re here for you 24/7 (okay, 24 business hours, but we’re quick!). Shoot an email to [email protected], and we’ll hit you back fast. You can also DM us on our socials—links are on www.axxralr.com—for quick chats. Happy shopping, babe!