Good Omens Limited

Hey stylish babes! We get it—sometimes a dress doesn’t hit the vibe like you hoped, or the fit’s not *quite* right. No stress, no mess—our returns policy is as easy as picking out a cute outfit. Let’s walk through everything you need to know!

1. Return Timeframe: Don’t Miss the Window!

You have 14 calendar days from the day you receive your package to start a return. We recommend checking your dress as soon as it arrives—this way, you’ve got plenty of time to decide if it’s a keeper.

2. What Counts as an Eligible Return?

To get your refund, your dress needs to be in “like-new” condition—think exactly how it arrived! Here’s the checklist:

  • Tags are still attached (no snips or tears!)
  • Unworn, unwashed, and free of stains, makeup, or perfume
  • No alterations (we know it’s tempting, but let’s keep it original)
  • All original packaging (like the cute dust bag or box) is included

Heads up: Final sale items (marked clearly on the product page) can’t be returned—so shop those with confidence!

3. Step-by-Step: How to Start a Return

Returning is a breeze—just follow these 3 simple steps:

  1. Email us first: Shoot a note to [email protected] with your order number, the dress name, and why you’re returning it. We’ll reply within 24 hours with a return address (it’s our Kwun Tong warehouse—details below!).
  2. Pack it up: Pop the dress back in its packaging (or a similar secure box) and attach any notes we send you.
  3. Send it off: Drop the package at a courier of your choice. Keep the tracking number—you’ll need it to follow its journey back to us!

4. Refund Details: When Will You Get Your Money?

Once we receive and check your return (usually 2-3 business days after delivery to our warehouse), we’ll process your refund right away. Here’s what to expect:

  • Refunds go back to your original payment method—same card or account you used to order.
  • It takes 3-7 business days for the money to show up, depending on your bank’s processing time.
  • We don’t cover return shipping costs—sorry, babes! But we promise our refund process is fast to make up for it.

If you get a dress that’s torn, stained, or not what you ordered—we’re so sorry! This is super rare, but we’ll fix it ASAP. Email us at [email protected] with photos of the issue and your order number. We’ll send you a free return label and either ship a replacement (if in stock) or process a full refund—including your original shipping cost.

6. Can’t Return? Here’s Why

We can’t process returns for items that are:

  • Worn, washed, or altered
  • Missing tags or original packaging
  • Damaged because of improper care (we see you, wine stains!)
  • Final sale or clearance items (marked on the product page)

5. Oops! Damaged or Wrong Items

7. Need More Help?

Our support team is here for you! Email us at [email protected] with any questions, and we’ll get back to you within 24 hours. We want your shopping experience to be as awesome as our dresses—even if you need to return one.

Return Address: UNIT 30, 3/F, MING SANG INDUSTRIAL BUILDING,19 HING YIP STREET, KWUN TONG, KL, HONG KONG