Good Omens Limited
Hi fashion queens! We know you’re dying to slip into your new favorite dress ASAP—so let’s break down our shipping details nice and clear. No confusing jargon, just all the info you need to track your parcel and plan your next OOTD (outfit of the day)!
1. Where We Ship
We’re all about spreading style worldwide! Whether you’re in New York, London, Tokyo, or right here in Hong Kong—we ship your dream dresses to almost every corner of the globe. A tiny handful of remote areas might have restrictions, so check your address at checkout to be sure.
2. Shipping Costs
Heads up, no free shipping here—but we keep our rates fair and transparent! The cost depends on three things: where you live, how much your order weighs, and the shipping speed you pick. You’ll see the exact shipping fee before you confirm payment, so there are no surprise charges. Phew!
3. Order Processing Time
We work fast to get your dresses out the door! After you place an order, our team will pack it up (with extra care, of course) within 1-3 business days. If you order a super popular style that’s flying off the shelves, we’ll email you right away to let you know if there’s a tiny delay.
4. Delivery Timeframes
Once your package ships, how long until it’s at your door? It varies by location—here’s a quick breakdown:
- Local Delivery: The delivery of Products to local addresses within the territory where the Company operates shall be completed within 2 to 5 business days from the date on which the Order is confirmed and the full payment is received by the Company. Business days here refer to regular working days excluding weekends and statutory public holidays.
- International Delivery: For orders shipped to addresses outside the aforesaid territory, the delivery period shall be 3 to 7 business days, calculated from the date of the Order’s dispatch from the Company’s warehouse. This timeframe excludes any delays arising from customs clearance procedures, international transportation disruptions, or force majeure events beyond the Company’s reasonable control. The Company shall make reasonable efforts to ensure timely delivery but shall not be liable for delays caused by factors outside its direct management.
Note: These are estimates—customs checks or busy seasons (like holidays) might add a day or two. We’ll keep you in the loop if that happens!
5. Tracking Your Order
No more staring at your door! As soon as we hand your package to our courier, we’ll send a tracking number to your email (the one you used to order). Just click the link in the email, or pop the number into our website’s “Track Order” page to see where your dress is—real time!
6. Address Changes & Delays
Oops, typed the wrong apartment number? Email us at [email protected] within 24 hours of ordering—we’ll try to fix it. If your package is already on its way, we can’t redirect it, but we’ll help you work with the courier.
If your order is delayed beyond the estimate, don’t panic! Reach out to our support team, and we’ll track it down and update you ASAP.
7. Customs & Duties
For international orders, customs fees or duties might apply—these are set by your country’s government, not us. We aren’t responsible for paying them, so you’ll need to cover any charges when your package arrives. If you’re unsure about the rules in your area, check with your local customs office before ordering.
8. Can’t Ship to Your Area?
If your location is restricted, our website will let you know at checkout. But don’t worry—we’re always expanding our shipping network! Follow us on social media or sign up for our newsletter to get updates when we start shipping to your neck of the woods.
Still got questions? Hit us up at [email protected]—we’re here to help you get your dress faster and easier. Happy shopping, and can’t wait to see you rocking your Good Omens look!
Our address: UNIT 30, 3/F, MING SANG INDUSTRIAL BUILDING,19 HING YIP STREET, KWUN TONG, KL, HONG KONG